Brawl breaks out at Red Lobster after long wait times on Mother’s Day
A customer at a Red Lobster who was apparently fed up with a three-hour wait went berserk while demanding a refund and slapping an employee, wild video shows.
The unidentified woman is seen shouting for her money back while outside the seafood chain on Mother’s Day in East York, Pennsylvania.
The footage, shot by a bystander, shows an employee tossing the woman — who was not wearing a mask at the time — out of the restaurant. She tries to force her way back inside while screaming to get her “motherf–king” money back, video shows.
“I want my money refunded!” the woman says.
“You will get it,” one employee replies, the video shows.
The woman then curses out two employees holding her from getting back inside while again repeating that she wants a refund.
“Let me show my bill to get my refund,” the woman repeats, prompting an employee to ask for her name. She then identifies herself before reaching around a male employee and slapping the face of a female worker, setting off a scrum outside the restaurant, video shows.
The angry customer then claims she was the one who was attacked.
“I was assaulted and have a whole crowd to see it,” the woman says.
Police in Springettsbury Township responded to the restaurant and spoke to the employees involved, the York Daily Record reports.
The woman in the video had already left, but cops caught up with her elsewhere, the newspaper reports. “She was upset because her food wasn’t ready,” Lt. Tony Beam told the newspaper. “She wanted her money refunded.”
The Red Lobster was open only to employees at the time. No charges were filed in the incident, which remains under investigation, the newspaper reports.
A restaurant spokeswoman, meanwhile, told the York Daily Record in a statement that some guests experienced “long wait times” on Mother’s Day due to COVID-19, as well as staffing and operational changes.
“It is always our goal to provide our guests with a great seafood experience, and unfortunately, for some guests, we did not meet that goal on Sunday,” the statement read. “We are working to better understand what occurred and how we can prevent it occurring in the future. That said, we do not tolerate violence for any reason in our restaurants.”